terms and conditions of divorce coaching services
1. Service Delivery:
Each coaching session will be delivered via videoconference or telephone, as agreed upon by both parties.
2. Refund Policy:
a) The client can request a full refund within fifteen days from the payment date. Refund requests must be submitted in writing to contact@lifebridgecoach.ca and will be processed within four business days upon receipt.
b) After the fifteen-day period has elapsed, no refunds will be provided for any reason.
3. Completing the Coaching Agreement:
The client may choose to stop coaching at any time, subject to the terms of this agreement. Please put the notification in writing via email. Please include the last date of the coaching sessions. No refunds of monies are offered post-completion of the coaching agreement or after fifteen days from the payment date.
I understand that the checklist on the accompanying page and this page constitutes the agreement with my coach, and I agree that these terms are understood to be fair to both coach and client.
4. Scheduling Sessions:
Each coaching session must be scheduled in advance through the scheduling system on our website, www.lifebridgecoach.ca, or by contacting us at contact@lifebridgecoach.ca
5. Program completion time frame
The entire coaching program, including all scheduled sessions and associated services, must be scheduled and completed within the time frame of the selected package from the date of purchase. After this time frame elapses, the coaching program is deemed fully delivered, and no further coaching sessions or services will be provided. Any unused sessions or services will not be refunded or carried over.
6. Client Responsibilities:
a) The client is responsible for ensuring a stable internet or phone connection for videoconference or telephone sessions.
b) The client agrees to be punctual for scheduled sessions. Late arrival may result in a shortened session with no refund for the missed time.
7. Cancellation and Rescheduling:
a) The client may cancel or reschedule a coaching session with at least 6 hours notice. Cancellations or rescheduling with less notice may be subject to a fee or loss of the session.
b) The coach reserves the right to reschedule a session due to unforeseen circumstances and will make reasonable efforts to accommodate the client's schedule.
8. Coaching Role:
a) As the client, I understand that a coach is not a therapist. Coaching is designed to focus on taking the necessary actions to help me accomplish my goals. I accept full responsibility for my mental health throughout the coaching process.
b) As the client, I understand that a coach is not an attorney and cannot advise me on my rights or issues in my case. I am responsible for consulting with an attorney regarding any legal matters throughout the process.
c) As the client, I understand that a coach is not a Certified Public Accountant (CPA) or a licensed financial advisor and cannot advise on my case's financial issues or tax matters.
9. Confidentiality:
a) The information exchanged between the coach and the client is confidential and will not be disclosed to any third party except as required by law.
10. Termination of Services:
The coach reserves the right to terminate coaching services if the client engages in inappropriate or harmful behaviour.
By proceeding with payment, the client acknowledges and agrees to these terms of sale and the terms of service available on our website.